Whynter
Whynter Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Whynter has 2.2 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Works well when functioning, Looks, Looks and concept.
Cons: Customer service, Product defective, Unit short longevity.Recent recommendations regarding this business are as follows: "Stay away from this company.", "avoid Whynter products at all cost", "Dont get too upset. everything takes forever these days", "Purchase a brand that doesn't sell shotty components, or at least supports their products", "use other companies".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Whynter has 2.2 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Works well when functioning, Looks, Looks and concept.
Cons: Customer service, Product defective, Unit short longevity.Recent recommendations regarding this business are as follows: "Stay away from this company.", "avoid Whynter products at all cost", "Dont get too upset. everything takes forever these days", "Purchase a brand that doesn't sell shotty components, or at least supports their products", "use other companies".
Most users want Whynter to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
$700 Portable Air Conditioner no longer works
User's recommendation: Stay away from this company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
Nothing to add
The company's attitude as defined by their 'customer service; representatives, seems to be if we can avoid honoring the warranty, in any way, we will. I received a Whynter UIM 155 ice maker as a Christmas gift from a friend in 2021 and it failed in July of 2022. Whynter said "we don't have a replacement part" but we will give you an offer for a new unit.
The 'offer' was within $20 of what I can buy one locally for. Beware of this company if your product needs warranty service...it doesn't exist.
- Unit worked until it quit
- Company quit before it worked
Preferred solution: Unit repaired under expressed warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brea, CaliforniaMy Arc126MD AC unit blinks green
Preferred solution: Let the company propose a solution
Replacement parts
- No repair parts available
Preferred solution: Let the company propose a solution
User's recommendation: avoid Whynter products at all cost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Webster, New YorkTerrible Customer Service
I have a dual zone two sided wine cooler from them and one side stopped working all together.
I reached out to them for assistance and they asked me to try some things to get it going that did not work.
They then said that would offer me a discount on a new one and would calculate it and get back to me.
I waited to hear back them from with their offer, thinking this was great customer service.
But surprise, they offered me discount on a new cooler but wanted over $200 to ship it.
So it turned out that the discount was only $22.00.
I told them this was unacceptable and i needed a different resolution.
The response to that was a link and they said well check our resellers and see if they can give you a better deal.
After several contacts with them and asking them to raise this up to someone that may want to help a current customer,
they responded and said that they could not offer any better resolution.
I explained that a $22.00 discount or a response to check resellers for a better deal is not the type of customer service
i was expecting.
They really did not seem to care and said sorry that is the best we can do.
So if you want a company that stands behind their products, please choose someone else.
I know i will be looking at other companies to replace my wine cooler.
- Dont take care of their customers
Preferred solution: Let the company propose a solution
User's recommendation: use other companies
Motherboard Failed after 6 months
Preferred solution: Let the company propose a solution
User's recommendation: Purchase a brand that doesn't sell shotty components, or at least supports their products
Problem with delivery
User's recommendation: Dont get too upset. everything takes forever these days
Manufacturer warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRE: Wine cooler
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective item
I ordered my ARC-122DS from home Depot and just after 30 days of owning it, it has started leaking water all over the floor. Of course the initial assumption is that the reservoir is full, but opening both outlets on the back results in no water.
The unit gives no indication in any way that it may be malfunctioning or need to have water emptied other than it seems to leak all over the floor. Home depot's return policy doesn't allow this to be returned so I am stuck with an expensive piece of junk that is adding mold and mildew to my life instead of removing it. The carpet it has been sitting on is very wet and I had to pull it up in order to dry the floor. I am not sure how long it has been leaking but it was only noticed just after the 30-day mark when I stepped just right in the corner of the room and found the water problem.
All troubleshooting says this unit should work just fine but it does not and I am stuck with it. I am unsure if I should find a place to take it as trash or if perhaps I'll get a benefit from it as a very expensive fan. I'm starting to think I received a used defective unit or a known return because there was no warranty card in it and part of the review process for this item is to discuss whether or not the warranty was honored but obviously not if I didn't receive that option in the paperwork included. I didn't register this appliance anywhere for any warranty and it's sounding like there may have been one.
Overall, a bad experience. It was also delivered late and dinged up but we figured that responsibility belonged to the delivery company and tried not to hold it against the manufacturer.
However, it didn't help anything now that it's just another added detail to my current situation. Don't buy this.
- Unit short longevity
- Product defective
- Not working
Preferred solution: Let the company propose a solution
User's recommendation: Don't bother with this. After buying at home Depot and going back to Amazon to read more reviews, I specifically search the word leak and it's a common trend. Don't buy.
Damage freezer
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Richmond, TexasNever received product
Order not filled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAir conditioner not complete and has issues
Preferred solution: I just want a working and complete air conditioner.
User's recommendation: tHERE IS no CUSTOMER SERVICE AS THEY STATE. Portable Air conditioners have issues. DO your research.
Questions about air conditioner difference between s and sh models
New fridge not cooling
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